Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Booking Information: Travel dates, tour preferences, group size, special requirements, and payment details.
• Identity Information: Passport details, nationality, date of birth, and emergency contact information (required for certain tours).
• Health Information: Information about medical conditions, allergies, or dietary restrictions that may affect your tour experience.
• Account Information: Username, password, and account preferences if you create an account on our website.
• Communication Records: Records of correspondence if you contact us via email, phone, or through our website.

1.2 Non-Personal Information

We may also collect non-personal information, including:

• Device Information: IP address, browser type, operating system, and device identifier.
• Usage Data: Pages visited, time spent on our website, links clicked, and other browsing behavior.
• Location Data: General location based on IP address or more precise location if you grant permission.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more information, please see our Cookie Policy.

2. How We Collect Information

We collect information through various channels, including:

• Direct Interactions: When you book a tour, create an account, fill out a form, subscribe to our newsletter, or communicate with us.
• Automated Technologies: Through cookies, server logs, and other similar technologies when you visit our website.
• Third Parties: We may receive information about you from third parties such as business partners, travel agencies, or social media platforms if you interact with our content on those platforms.

3. How We Use Your Information

We use your information for the following purposes:

• Provide Services: To process tour bookings, manage your account, and deliver the services you've requested.
• Customer Service: To respond to your inquiries, provide support, and address any concerns or complaints.
• Personalization: To tailor our website, communications, and tour offerings to your preferences and interests.
• Marketing: To send promotional material, newsletters, and information about special offers if you've subscribed to these communications.
• Business Operations: To improve our services, conduct research and analysis, train staff, and maintain business records.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
• Safety and Security: To ensure the safety of our customers during tours and maintain the security of our website and systems.

4. Legal Basis for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we collect and process your personal information based on the following legal grounds:

• Contract: Processing is necessary to fulfill our contractual obligations to you (e.g., processing your tour booking).
• Consent: You have given us specific consent to process your data (e.g., for marketing communications).
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these interests don't override your fundamental rights (e.g., improving our services).
• Legal Obligation: Processing is necessary to comply with legal requirements (e.g., maintaining tax records).
• Vital Interests: Processing is necessary to protect someone's life (e.g., emergency medical information during tours).

5. Information Sharing and Disclosure

We may share your personal information with the following parties:

• Service Providers: Third-party companies that help us operate our business, such as payment processors, cloud service providers, and email delivery services.
• Tour Partners: Local guides, accommodations, transportation providers, and other partners necessary to fulfill your tour bookings.
• Legal Authorities: Government agencies, law enforcement, or other parties when required by law or to protect our rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as a business asset.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

6. International Data Transfers

Pattesussu Tours is based in Australia, and your information may be processed in countries where we operate or where our service providers are located. These countries may have different data protection laws than your country of residence.

If you are located in the EEA, UK, or Switzerland, we ensure that any international transfers of your personal data are subject to appropriate safeguards as required by the General Data Protection Regulation (GDPR) and other applicable laws.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. These measures include encryption, access controls, and regular security assessments.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our relationship with you
• Legal obligations to retain data for certain periods
• Relevant statutes of limitations
• Ongoing or potential disputes or legal claims
• Guidelines from regulatory authorities

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal information in certain circumstances.
• Restriction: Request restriction of processing of your personal information.
• Data Portability: Request the transfer of your personal information to another service provider.
• Objection: Object to processing of your personal information for legitimate interests.
• Withdraw Consent: Withdraw consent where we process your information based on consent.

To exercise these rights, please contact us using the details provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

10. Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly with your request
• Adjusting your communication preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you service-related communications, such as booking confirmations and important updates about your tours.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Third-Party Links and Services

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on our website with an updated "Last Updated" date. We encourage you to review this policy periodically.

If we make material changes to this policy, we will notify you by email or through a notice on our website prior to the changes becoming effective.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

15. Complaints

If you are not satisfied with our response to your privacy concern, you may have the right to lodge a complaint with your local data protection authority. In Australia, this is the Office of the Australian Information Commissioner (www.oaic.gov.au).